JELLING DRAGON

HOW TO ORDER & PAY

Frequently Asked Questions

  • How do I order from the Jelling Dragon?

    You must place your order online using our shopping cart by clicking on the button next to each item that you wish to purchase.

    We do not accept telephone or written orders.

  • What payment methods does Jelling Dragon accept?

    You have the following options available for payment:

    (You will be asked to select one of these options on the checkout page of our shopping cart.)

      The following orders will be processed immediately:

    • Credit / Debit Card

      We accept the following cards for instant online payment

    • PayPal

      Transfer funds directly from your PayPal account


      The following orders are only processed once payment has been received:

      Any unpaid orders are considered cancelled, so there is no need to notify us if you decide not to pay.

    • Bank Transfer

      Our bank details will be emailed to you once you place your order.
    • Cheque

      We only accept cheques from UK banks and they must be in British Pounds. Please post to Jelling Dragon, 12a Tower House, Fishergate, York, YO10 4UA, UK.
  • How do I obtain a quotation from Jelling Dragon including delivery costs?

    When you add items to our shopping cart the total price will be displayed in pounds sterling, Euros and $ US Dollars.

    This total price will include delivery and taxes.

    You may then decide if you wish to proceed with your order.

  • Which countries does Jelling Dragon accept payment from and / or deliver to?

    We can take payment from and deliver to almost any country in the world. For more information click on one of the links below:

    UK (Pounds sterling)
    USA (US dollars)
    Europe (Euros)
    World (All other currencies)

  • How can I return to view the shopping cart?

    Click on the button on the left hand menu.
  • How long do you take to deliver?

    Click here for delivery times.

  • Where's my stuff?

    I have received a despatch note via email but nothing has arrived

    Once you have received the despatch note your goods should normally arrive within a week. However postal delays are not unknown, so please wait for 28 days in total before contacting us about a missing parcel.

    I have NOT received a despatch note via email

    This means that we have not despatched your order yet. The main reason for this being that some or all of the items that you ordered were not in stock*. We must therefore await delivery from our suppliers. Handmade crafts can take time, so please be patient. Click here for estimated production times. If you have waited longer than the estimated production time then please contact us freya@jelldragon.com

    *Stock items can sometimes be out of stock due to supplier problems or sudden high demand

  • Can I track my parcel?

    Unless you have paid for priority shipping OR the value is over 400 sterling then the answer is no, we use the regular postal service for most of our deliveries and regular air mail for most foreign deliveries. For parcels valued over 400 you can contact us for the tracking number freya@jelldragon.com
  • My stuff has definately gone missing. What do I do now?

    Email us on mail1@jelldragon.com and let us know if you'd like a refund or if you'd like us to send your order out again.

    If you want us to send your order out again then can you please confirm the delivery address you entered on your original order. In our experience most missing orders are caused by us being supplied with an incorrect delivery address!

    We guarantee to replace any items lost in the post as soon as possible!

TERMS AND CONDITIONS

  • Cancellations

    You may cancel your order at any time up to the point where your goods are despatched. We will issue you with a full refund as soon as possible. If your goods have already been despatched then see the section on "Returns" below.

    If you paid via PAYPAL then please contact us for a refund, DO NOT CONTACT PAYPAL. Your refund will be dealt with swiftly, but on rare occasions it can take up to a week before we are able to reply to your email.

  • Returns

    If you are not entirely satisfied with your goods you may return them within 14 days for a full refund or replacement to "Jelling Dragon, 12a Tower House, Fishergate, York, YO10 4UA, UK ". Please write "RETURNED GOODS" clearly on the parcel, and include a custom's declaration if outside the EU. We will not reimburse you for any postage or other costs associated with the placement or return of your order unless the goods were faulty or delivered in error. Refunds or replacements will only be sent once we have the original goods back in our possession.

PRIVACY POLICY

At Jelling Dragon we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will never pass your information to any third parties.

We will only collect information about you to firstly process your order and secondly, to give us the opportunity to provide you with information about website updates or special promotions that may be of interest to you. We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us.

Online credit card transactions are securely processed via Paypal and we have no access to your credit card information. Where orders are processed over the phone we will carefully dispose of the information and it will not be stored for future use.