The Jelling Dragon - Contact Information
Please read our frequently asked questions below before you contact us
FAQ: Frequently asked questions
1. Printed Catalogues / Price lists?
- The Jelling Dragon website contains all the latest prices and information.
- The website is constantly being updated, therefore we do not supply printed catalogues, or price lists.
2. Custom made items?
- Please email Brian here with your enquiry, as we are always open to suggestions and always finding new and unique items from suppliers.
3. Telephone orders?
- If you are unable to pay online then telephone Brian during office hours (see hours below) on +44(0)7892 872688.
- Have your credit card, billing address and delivery address on hand.
4. Placing orders and viewing shipping costs?
- Please place your order by clicking the "add to cart" buttons next to each item that you wish to purchase.
- The total price including postage will be displayed in GBP by default but if you click on the total price then there is an option to view in your own currency.
- You will then be given the option of paying by PayPal, credit/debit card, bank transfer or cheque.
- You can also use the shopping cart to obtain an online quote before you decide to purchase
- The cart will add your items up and show you the shipping options and cost.
- No order is confirmed until payment is made.
6. Proforma Invoice?
- If you require a proforma invoice then simply enter your order into our shopping cart and select payment by bank transfer or cheque.
- You will then be given the option to print the invoice and pay when it is convenient for you.
- If you need a purchase order number then use JD plus the numbers in your order invoice.
7. Is my delivery tracked?
- The answer is no unless you have paid for tracked shipping, or it is a large / heavy item, as it will have to be sent via courier.
- If you have paid for tracked shipping and would like your tracking number then please email email@example.com
- The Jelling Dragon is primarily a retailer and not a wholesaler.
- We can though offer 15% discount to clubs, societies, organisations, or shops who order £1000 or more, or who order 10 or more of the same item.
- Please contact Brian for more information - firstname.lastname@example.org
- All Enquiries - Brian - email@example.com
- You can call during office hours, which are 10.00 - 17.00 GMT Monday to Friday (bar public holidays listed below).
- If you have an urgent enquiry during holidays / after hours please email Brian at firstname.lastname@example.org and you will get a response within 24 hours
UK public holidays 2018:
- Monday 1st January 2018
- Friday 30th March to Monday 2nd April (Easter)
- Monday 7th May 2018 (May Day)
- Monday 28th May 2018 (Spring Bank Holiday)
- Tuesday 25th December 2018 to Tuesday 1st January 2019 (Yule to New Year)
Manager & Customer services (Brian)
- Within the UK - 07892 872688
- Outside the UK - +44 7892 872688
Our Address(Please note: We are a mail order office only, but if you have a special request and want to come and meet us then please email Brian to arrange a suitable time and date and we'll be happy to help).
Tower House Business Centre
Jelling Dragon Ltd. registered number: 09189253 in England & Wales. Tower House Business Centre, Fishergate, York, YO10 4UA. U.K.