The Jelling Dragon - Ordering
How to Order & Pay
Frequently Asked Questions
How do I order from the Jelling Dragon?
- You must place your order online using our shopping cart by clicking on the "add to cart button" button next to each item that you wish to purchase and then follow the simple online instructions.
- If you have no internet access and want to order via telephone then have all of your info ready, but please read our "contact" page for contact details and times.
What payment methods does Jelling Dragon accept?
- You have the following options available for payment, which are displayed on our secure checkout page:
The following orders will be processed immediately:
- Credit / Debit Card via WorldPay.
- PayPal Express - Transfer funds directly from your PayPal account.
The following orders are only processed once payment has been received:
- Bank Transfer - Our bank details will be emailed to you on your order invoice once you place your order.
- Cheque - We only accept cheques from UK banks and they must be in Pound Sterling (GBP).
- Please post to Jelling Dragon Ltd, Tower House Business Centre, Fishergate, York, YO10 4UA, UK.
- Cash - We do not accept cash orders.
How do I obtain a quotation from Jelling Dragon including delivery costs?
- When you add items to our shopping cart the total price will be displayed in £ pounds sterling, &euro: Euros and $ US Dollars.
- The total price will include delivery and taxes.
- You may then decide if you wish to proceed with your order.
Which countries does Jelling Dragon accept payment from and / or deliver to?
- We can take payments from and deliver to all countries within Europe, North America, Asia, Australia & New Zealand.
- We can also deliver to Chile and Argentina, but all other central and south American countries have proved too difficult to guarantee safe passage of your goods.
- We do not deliver to anywhere in Africa due to past experiences.
How can I return to view the shopping cart?
- Click on the view cart button at the top of the page.
How long do you take to deliver?
Average delivery times based on past experience:
- UK - 1-3 working days (1 working day via Special Delivery).
- Europe (EU) - 3-5 working days.
- Europe (Non EU) - 5-10 working days.
- USA & Canada - 5-7 working days (sometimes longer if you have a rural location).
- Australia & New Zealand - 5-10 working days (sometimes longer if you have a rural location).
- Rest of the World - 5-15 working days.
Where's my stuff?
I have received a despatch note via email but nothing has arrived
- Once you have received the despatch note your goods should normally arrive within a week, or two at the most.
- Postal delays can occur, especially over busy holiday periods, so please allow 28 days in total before contacting us about a missing parcel.
I have NOT received a despatch note via email
This means that we have not despatched your order yet, or the despatch email has gone in your junk mail.
- The main reason for this being that some or all of the items that you ordered were not in stock*.
- We must therefore await delivery from our suppliers.
- Handmade crafts can take time, so please be patient.
- Check to see if your item is a "made to order" item on the page where you purchased it and if so it will usually display the average production time.
- If you have waited longer than the estimated production time then please contact us firstname.lastname@example.org
- Stock items can sometimes be out of stock due to supplier problems or sudden high demand, if this is the case we will email you within 1 working day to inform you.
Can I track my parcel?
Unless you have paid for Special Delivery (UK), UK courier, International Tracked OR the value is over £400 sterling then the answer is no,
- We use the regular, non-tracked postal service for most of our deliveries and regular airmail for most overseas deliveries.
- For parcels valued over £400 you can contact us for the tracking number email@example.com
My stuff has definitely gone missing. What do I do now?
If it has been 28 days since your despatch email then email us on firstname.lastname@example.org
- Let us know if you'd like a refund, or if you'd like us to send your order out again.
- If you want us to send your order out again then can you please confirm the delivery address you entered on your original order.
- In our experience most missing orders are caused by us being supplied with an incorrect delivery address.
We guarantee to replace / refund any items lost in the post after 28 days.
TERMS AND CONDITIONS
- You may cancel your order at any time up to the point where your goods are despatched.
- We will issue you with a full refund as soon as possible.
- If your goods have already been despatched then see the section on "Returns" below.
- If you paid via PAYPAL then please contact us for a refund, DO NOT CONTACT PAYPAL.
- Your refund will be dealt with swiftly and we will usually respond within 1 working day.
- If you are not entirely satisfied with your goods you may return them within 14 days for a full refund or replacement to "Jelling Dragon Ltd, Tower House Business Centre, Fishergate, York, YO10 4UA, UK".
- Please write "RETURNED GOODS" clearly on the parcel, and include a custom's declaration if outside the EU.
- If you are returning goods from outside the EU then please declare a value of £10 ($15) or under, otherwise we will have to pay customs charges to receive your items back.
- We will not reimburse you for any postage or other costs associated with the placement or return of your order unless the goods were faulty or delivered in error.
- Refunds or replacements will only be sent once we have the original goods back in our possession.
- At Jelling Dragon we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will never pass your information to any third parties.
- We will only collect information about you to firstly process your order and secondly, to give us the opportunity to provide you with information about website updates or special promotions that may be of interest to you.
- We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us.
- Online credit card transactions are securely processed via WorldPay and we have no access to your credit card information.
- Where orders are processed over the phone we will carefully dispose of the information and it will not be stored for future use.